Careers

TRC is a leading global consulting, engineering and construction management firm that provides environmentally focused and digitally powered solutions across our key markets including Power & Utilities, Transportation, Real Estate, Water, Government, Environment & Sustainability and Digital Solutions. TRC has over 7,000 employees in over 150 offices globally, including Canada, China, Australia, India and the UK.  We serve a broad range of public and private clients, steering complex projects from conception to completion to help solve the toughest challenges. We break through barriers for our clients and help them follow through for sustainable results, solving the challenges of making the Earth a better place to live — community by community and project by project.  

TRC is ranked #17 on ENR’s list of the Top 500 Design Firms in the United States. Learn more at TRCcompanies.com and follow us on Twitter, LinkedIn and Facebook.  

POSITION OVERVIEW 

TRC is seeking a Human Resources Service Center Manager located in Hyderabad, India and supporting our global Human Resources Team and Operations. This position would be part of a skilled team that works closely with business operations. We are looking for an enthusiastic, flexible and personable individual with an eye for detail and a desire to be part of a growing and high-performing team. 

Oversees various day-to-day customer service and support activities of the Human Resources Service Center, to include HR customer services, electronic employee data entry and control. The HR Service Center is responsible for responding to employee questions and inquiries via phone, email and HR ServiceDesk tickets across the disciplines of HR, payroll, recruitment, employee relations (standard operating procedures & HR policies etc.) and compensation and benefits. The HR Service Center Manager will escalate more complex issues to HR leadership. Initially, the Manager will build the Service Center and in the longer term will streamline processes to reduce manual and redundant work.  

RESPONSIBILITIES: 

• Establishes the HR Service Center organization strategy and ensures effective service delivery. 
• Oversees and coordinates all facets of the day-to-day services and operations of the HR Service Center. 
• Oversees the supervision of personnel, offers guidance and oversight to HR Representatives responsible for providing first-line customer service to employees via incoming calls, emails and HR ServiceDesk tickets concerning a wide range of HR related questions and issues. 
• Responsible for work allocation, training, promotion and enforcement of internal procedures and controls, and problem resolution. 
• Develops, maintains and evaluates appropriate customer service procedures and standards. 

• Interprets and explains human resources policies, procedures, laws, standards, or regulations to assist HR Representatives in answering inquiries and providing information for personnel actions, ensuring compliance with applicable laws and TRC policies, procedures, regulations, and standards of practice. 
• Provides direction and oversight to staff offering professional level support to assigned areas; support includes researching various items, compiling data, establishing tracking tools and metrics, designing process flow charts, creating standard operating procedures, and similar responsibilities. 
• Identifies opportunities for streamlining processes and other related efficiencies. 
• Participates in development, implementation and maintenance of procedures, objectives and short-and long-range planning. 
• Identify trends in call center activity to provide feedback to enhance policies/practices and to contribute to the development and/or evolution of HR tools that support employee and manager self-service.  

• Escalates complex employee questions and/or issues to appropriate HR leadership when necessary. 
• Evaluates employee performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.

PREFERRED QUALIFICATIONS: 

• Bachelor’s degree in accounting, finance or related field preferred or 5 years of equivalent experience in management of a Human Resources Service Center. 

• Minimum of 8 years of relevant experience in HR administration specifically in a Service Center environment. 
• Demonstrated ability to lead a service center with a high level of attention to detail and accuracy, strict confidentiality, and security safeguards. 
• Experience working with a matrixed team over a distributed global geography. 
• Ability to work with sensitive and confidential HR data with strong analytical skills to interpret data as required. 
• Fluency in English (reading, writing, speaking) is required. 

• Strong acumen for leading, coaching, and building positive, collaborative relationships.

For more information, please visit our website at http://www.trccompanies.com/.