TRANSFORMING A BUSINESS, ONE PROCESS AT A TIME How do you become a market leader? If you’re in a booming industry like broadband, you start by getting to market faster than the competition. One large, US telco is tackling transformation one process at a time, starting with an evaluation of how their growth-leading product offeringsRead more
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THE CHALLENGE – Location Errors & Missed Card Drops A leading utility in Australia with a relentless focus on delivering exceptional service to its 640,000 customers needed a better process for notifying customers in advance of an outage. In alignment with its mission to operate as an “intelligent utility,” a digital solution for managing planned outageRead more
“Many senior executives talk about information as one of their most important assets, but few behave as if it is.” – Douglas Laney, Infonomics In my last article (if you haven’t read it, please go here first) I stressed the importance of taking an information-centric approach to business transformation and new technology projects. Why you might ask? ExcellentRead more
As we all know, data and information are useless in silos. They are the lifeblood of an organization and must flow accordingly. I have worked as a consultant to the utility industry for over 20 years, first as a software developer working with GE’s Smallworld GIS (before GE owned it), then becoming an expert inRead more