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Customer Engagement - Magikminds
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Customer Engagement

ENGAGE WITH CUSTOMERS IN NEW & MEANINGFUL WAYS

Keep Customers Connected and Engaged with Utility Times

The competitive landscape for distribution companies is rapidly changing. While one-way, invisible was once the norm, customers now want more services and more interaction with their providers.

Utility Times will help you keep customers tuned in and connected. The mobile app is loaded with self-service features to satisfy customer needs, expand revenue, and reduce your cost of customer service period

Alerts & Notifications

Notify customers about bill due dates, payment confirmation, helpful tips, and more

mobile-notifications

Outage Management

Manage planned and unplanned outages with notifications and reporting

Heat Maps & Outage Cluster

Customers click on cluster on the map and zoom to see details

customer outages
customer care

Customer Care

One-touch connection between utility and customer

coupons

Coupons & Offers

Send coupons, offers, and payment incentives

greviences

Complaint Management

Register requests, complaints, queries, and feedback

billpay

Bill Pay

View and pay monthly bills

heatmap and outage

Consumption Pattern

Graphical display of usage patterns

Give your customers more services and more interaction

Contact us to learn more