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  • Field Automation
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    • Robotic Process Automation
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Maintenance & Support

EXPERT HELP, ZERO DOWNTIME

Get the help you need, when you need it – from the world’s top Smallworld & PowerOn talent. We offer a variety of support packages designed to meet your unique requirements. Talk to us about the level of support you need and we’ll create package that fits with your budget and working hours. You’ll also get complimentary access to our entire self-help knowledge base, training, and user forums.

  • Worlds strongest team of Magik, Smallworld™ and PowerOn experts
  • Reliable global partner to GE
  • Presence in four countries with 80+ talented Smallworld™ experts
  • Helping  25+ Smallworld™ customers like you
  • We are unique, we are connecting many Smallworld™ customers like you into a single platform to interact, share experience, learn from experience and improve your system

Customized Expert Support Packages

24x7support Service Support

24/7 Service Support

Our expertly trained support team is always ready for fast response, reliable service and round the clock support

Knowledgebase

Knowledge Base

Stop losing productivity on repetitive queries. Build your knowledge bank quickly, group solutions by topics to facilitate easier access

SLA

SLA

Configure different SLAs for different agent groups, product, companies, etc. These SLA policies will govern all your queries & tickets

CommunityForum

Community Forums

Forums are the best way to keep you connected with other peers globally. You can ask questions, share your experience, and learn from the conversations

MultiChannel

Multi Channel Communication

Reach the support team by Email, Chat, and the Portal. Get all your interactions at one place

Ticketing png

Ticketing System

Automates the process of creating, organizing, tracking requests into a seamless process

Get the support you need, when you need it

Schedule a consultation with our support experts

CONNECT

INDIA

MagikMinds Software Services Pvt. Ltd.

2-48/5/6, Vaishnavi’s Cynosure,

7E&7F, 7th Floor, Gachibowli,

Hyderabad-500032,

Telangana, INDIA

Phone : +91 40 48162222

AUSTRALIA

MagikMinds Pty Ltd

203-205 Blackburn Road

Ground Level

Mt Waverley, VIC 3149

Australia.

Phone : +61 (03) 9847 6808

USA

MagikMinds Inc.

4320 Winfield Road, Suite 200

Warrenville, Illinois 60555

USA

Phone : +1 630 300 3789​​​

CANADA

MagikMinds Inc.

4170 Still Creek Drive, Suite 200

Burnaby, British Columbia, V5C 6C6

Canada

Copyrights 2021 @ MagikMinds | All Rights Reserved
  • Home
  • Smart Grid Solutions
    • GIS Development & Implementation
    • Smart Grid Development and Implementation
    • GIS Smallworld Upgrades
    • System Standardization
    • System Integration
    • Maintenance & Support
    • Bundled GIS Solutions
  • Field Automation
    • Digital Forms Workflows
    • Robotic Process Automation
  • Business Transformation
    • Business Transformation Platform
    • Process Improvement
    • Technology Selection
    • Business Case Development
  • About
    • About Us
    • Careers
  • News
  • Connect
MagikMinds