EXPERT HELP, ZERO DOWNTIME
MagikMinds is now part of TRC, a leading national provider of engineering and consulting solutions supporting a clean energy future. Learn more.
Get the help you need, when you need it – from the world’s top Smallworld & PowerOn talent. We offer a variety of support packages designed to meet your unique requirements. Talk to us about the level of support you need and we’ll create package that fits with your budget and working hours. You’ll also get complimentary access to our entire self-help knowledge base, training, and user forums.
- Worlds strongest team of Magik, Smallworld™ and PowerOn experts
- Reliable global partner to GE
- Presence in four countries with 80+ talented Smallworld™ experts
- Helping 25+ Smallworld™ customers like you
- We are unique, we are connecting many Smallworld™ customers like you into a single platform to interact, share experience, learn from experience and improve your system
Customized Expert Support Packages
24/7 Service Support
Our expertly trained support team is always ready for fast response, reliable service and round the clock support
Knowledge Base
Stop losing productivity on repetitive queries. Build your knowledge bank quickly, group solutions by topics to facilitate easier access
SLA
Configure different SLAs for different agent groups, product, companies, etc. These SLA policies will govern all your queries & tickets
Community Forums
Forums are the best way to keep you connected with other peers globally. You can ask questions, share your experience, and learn from the conversations
Multi Channel Communication
Reach the support team by Email, Chat, and the Portal. Get all your interactions at one place
Ticketing System
Automates the process of creating, organizing, tracking requests into a seamless process